My broker recommended UWM and I’m so glad he did. The tech they use behind the scenes is clearly superior because we were ready to close in 14 days. It felt like my file just flew through their system without any of the usual back-and-forth drama.

UWM is great while you're buying, but once they start 'servicing' your loan, the vibe changes. I had a really hard time getting a straight answer about my escrow balance on their portal. It feels like they’re built for brokers, not for the actual homeowners.

The new BILT integration is actually pretty cool. My clients are obsessed with earning points on their mortgage payments. It makes the monthly bill feel a little less painful.

The closing was fast, but they were a bit aggressive with the paperwork right at the finish line. I got a 'final' document at 11:00 PM the night before we were supposed to sign. A little stressful, but we made it happen.

The platform is great, but their customer support is very hit-or-miss. If you have a file that doesn't fit their exact box, it’s like pulling teeth to get an exception.