Terms and Conditions

The Platform is intended for general audiences and allows the submission of user reviews.

• Children under the age of 13 are not permitted to create accounts or submit content.

• Users aged 13 to 17 may submit reviews or content based on genuine personal experiences, but may not create business accounts or use business-related features.

• You must be 18 years of age or older to:

  • Claim or manage a business profile

  • Enter into any agreement with Credible Captain

  • Purchase or use paid or business-related features

  • Act on behalf of a business

By using features that require legal capacity, you represent that you are legally authorized to do so.

Credible Captain does not knowingly collect personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).

If we become aware that personal information from a child under 13 has been collected without verified parental consent, we will promptly delete such information.

Parents or legal guardians who believe their child has submitted personal information may contact support@crediblecaptain.com.

Credible Captain is an independent and neutral review platform.

We:

• Host user-generated reviews and business responses

• Display credibility indicators based on internal methodologies

• Do not endorse, recommend, certify, or guarantee businesses

• Do not verify the factual accuracy of individual reviews

Reviews reflect individual opinions and experiences, not statements of verified fact.

Credible Captain does not sell:

• Review placement

• Review removal

• Review suppression

• Rating manipulation

Any business tools, subscriptions, or features (if offered) do not affect review visibility, ratings, credibility indicators, or moderation outcomes.

Certain features may require account creation.

You agree to:

• Provide accurate and current information

• Maintain account security

• Be responsible for activity under your account

We may suspend or terminate accounts that violate these Terms.

 6.1 Ownership and License

You retain ownership of content you submit (“User Content”). By submitting content, you grant Credible Captain a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute it in connection with the Platform.

 6.2 Review Standards

Reviews must be based on genuine first-hand experiences.

You may not submit content that:

• Is false, misleading, or unlawful

• Is defamatory or harassing

• Contains hate speech or threats

• Is promotional, incentivized, or coordinated

• Is submitted in exchange for compensation or pressure

Credible Captain may remove or restrict content that violates these standards.

 7.1 Business Listings

Business profiles may be created automatically using publicly available information or user activity. Credible Captain does not verify ownership unless a profile is claimed.

 7.2 Claiming a Business

Claiming a profile requires identity and authority verification.

Claimed businesses may:

• Respond publicly to reviews

• Submit dispute requests

• Update business information

Claiming a profile does not grant ownership or control over reviews.

8.1 Dispute Requests

Businesses may dispute reviews that allegedly:

• Are not based on genuine experiences

• Are defamatory or unlawful

• Are promotional, incentivized, or fraudulent

• Violate these Terms

8.2 Review Process

Credible Captain may:

• Request additional information

• Apply credibility labels or indicators

• Maintain, restrict, label, or remove content

Credible Captain does not adjudicate factual truth, legal liability, or business performance.

8.3 Final Decisions

All moderation decisions are final unless otherwise required by law.

Any scores, labels, or indicators displayed:

• Are informational only

• Are based on internal methodologies

• Are not guarantees, certifications, or factual findings

You may not:

• Manipulate reviews or ratings

• Submit mass, coordinated, or automated content

• Harass users or businesses

• Reverse-engineer platform systems

• Interfere with platform security

All Platform content (excluding User Content), including trademarks, branding, software, and designs, are owned by Credible Captain LLC and protected by law.

The Platform is provided “as is” and “as available.”

To the fullest extent permitted by California law, we disclaim all warranties, including accuracy, reliability, and uninterrupted availability.

To the maximum extent permitted by law, Credible Captain shall not be liable for indirect, incidental, consequential, or punitive damages.

Total liability shall not exceed $100 USD or the amount paid to Credible Captain in the prior 12 months, whichever is greater.

You agree to indemnify and hold harmless Credible Captain LLC from claims arising from:

• Your content

• Your use of the Platform

• Your violation of these Terms

Any dispute shall be resolved by binding arbitration under the Federal Arbitration Act.

• Arbitration venue: California

• Claims must be brought individually

• No class or representative actions

You may opt out within 30 days of first use by emailing support@crediblecaptain.com.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

If arbitration is unenforceable, disputes shall be resolved exclusively in California courts.

Use of the Platform is governed by our Privacy Policy, compliant with CCPA and CPRA.

We may suspend or terminate access at any time for violations or lawful reasons.

Credible Captain LLC
Email: support@crediblecaptain.com

Address
2108 N St Ste N
Sacramento, CA 95816

Phone
1 (800) 977-9124