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Effective Date: December 1, 2025
These Terms and Conditions (“Terms”) govern your access to and use of Credible Captain (the “Platform”), operated by Credible Captain LLC, a California limited liability company (“Credible Captain,” “we,” “us,” or “our”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
The Platform is intended for general audiences and allows the submission of user reviews.
Children under the age of 13 are not permitted to create accounts or submit content.
Users aged 13 to 17 may submit reviews or content based on genuine personal experiences, but may not create business accounts or use business-related features.
You must be 18 years of age or older to:
Claim or manage a business profile
Enter into any agreement with Credible Captain
Purchase or use paid or business-related features
Act on behalf of a business
By using features that require legal capacity, you represent that you are legally authorized to do so.
Credible Captain does not knowingly collect personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).
If we become aware that personal information from a child under 13 has been collected without verified parental consent, we will promptly delete such information.
Parents or legal guardians who believe their child has submitted personal information may contact support@crediblecaptain.com.
Credible Captain is an independent and neutral review platform.
We:
Host user-generated reviews and business responses
Display credibility indicators based on internal methodologies
Do not endorse, recommend, certify, or guarantee businesses
Do not verify the factual accuracy of individual reviews
Reviews reflect individual opinions and experiences, not statements of verified fact.
Credible Captain does not sell:
Review placement
Review removal
Review suppression
Rating manipulation
Any business tools, subscriptions, or features (if offered) do not affect review visibility, ratings, credibility indicators, or moderation outcomes.
Certain features may require account creation.
You agree to:
Provide accurate and current information
Maintain account security
Be responsible for activity under your account
We may suspend or terminate accounts that violate these Terms.
6.1 Ownership and License
You retain ownership of content you submit (“User Content”). By submitting content, you grant Credible Captain a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute it in connection with the Platform.
6.2 Review Standards
Reviews must be based on genuine first-hand experiences.
You may not submit content that:
Is false, misleading, or unlawful
Is defamatory or harassing
Contains hate speech or threats
Is promotional, incentivized, or coordinated
Is submitted in exchange for compensation or pressure
Credible Captain may remove or restrict content that violates these standards.
7.1 Business Listings
Business profiles may be created automatically using publicly available information or user activity. Credible Captain does not verify ownership unless a profile is claimed.
7.2 Claiming a Business
Claiming a profile requires identity and authority verification.
Claimed businesses may:
Respond publicly to reviews
Submit dispute requests
Update business information
Claiming a profile does not grant ownership or control over reviews.
8.1 Dispute Requests
Businesses may dispute reviews that allegedly:
Are not based on genuine experiences
Are defamatory or unlawful
Are promotional, incentivized, or fraudulent
Violate these Terms
8.2 Review Process
Credible Captain may:
Request additional information
Apply credibility labels or indicators
Maintain, restrict, label, or remove content
Credible Captain does not adjudicate factual truth, legal liability, or business performance.
8.3 Final Decisions
All moderation decisions are final unless otherwise required by law.
Any scores, labels, or indicators displayed:
Are informational only
Are based on internal methodologies
Are not guarantees, certifications, or factual findings
You may not:
Manipulate reviews or ratings
Submit mass, coordinated, or automated content
Harass users or businesses
Reverse-engineer platform systems
Interfere with platform security
All Platform content (excluding User Content), including trademarks, branding, software, and designs, are owned by Credible Captain LLC and protected by law.
The Platform is provided “as is” and “as available.”
To the fullest extent permitted by California law, we disclaim all warranties, including accuracy, reliability, and uninterrupted availability.
To the maximum extent permitted by law, Credible Captain shall not be liable for indirect, incidental, consequential, or punitive damages.
Total liability shall not exceed $100 USD or the amount paid to Credible Captain in the prior 12 months, whichever is greater.
You agree to indemnify and hold harmless Credible Captain LLC from claims arising from:
Your content
Your use of the Platform
Your violation of these Terms
Any dispute shall be resolved by binding arbitration under the Federal Arbitration Act.
Arbitration venue: California
Claims must be brought individually
No class or representative actions
You may opt out within 30 days of first use by emailing support@crediblecaptain.com.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
If arbitration is unenforceable, disputes shall be resolved exclusively in California courts.
Use of the Platform is governed by our Privacy Policy, compliant with CCPA and CPRA.
We may suspend or terminate access at any time for violations or lawful reasons.
Credible Captain LLC
Email: support@crediblecaptain.com
Address
2108 N St Ste N
Sacramento, CA 95816
Phone
1 (800) 977-9124
