The low-code tools are actually pretty decent. I’m not a developer, but I was able to build a custom workflow for our onboarding process just by dragging and dropping elements. It makes me feel much more empowered to fix my own problems.

It’s a massive project to set up. We’ve been 'implementing' it for six months and we’re still not fully live. It’s a very powerful tool, but don't expect it to be a 'plug and play' solution. You need a real strategy before you dive in.

Their integration hub is a lifesaver. We have it connected to our AWS, Azure, and even our security tools. It gives us a 'single pane of glass' to see exactly what’s happening across our entire global infrastructure.

The ultimate IT tool, but it's very expensive and slow to configure.

The interface feels a bit dated. In a world of sleek apps like Notion or Slack, ServiceNow still feels like it was designed by an old-school enterprise committee. It’s functional, but it’s definitely not 'fun' to use.