They charge a lot for parts you can get at the hardware store for ten bucks. I know you pay for the service, but the markup felt a bit greedy.

We had a sewer backup and they were here in two hours. They used a camera to show us exactly where the pipe had collapsed outside. It was a big job, but they handled all the permits and finished it faster than expected.

The guy took five minutes, didn't even use a ladder to look at the unit, and then told me I needed to spend $10,000 on a full replacement. Called another company and they fixed it for $250. Felt like a total scam.

They are reliable for emergencies, but be prepared to pay a premium. If you can wait a few days, a local mom-and-pop shop will probably be half the price for the exact same repair.

Reliable national service.