Large group, very efficient processes but feels a bit corporate.

A bit hit or miss depending on the branch. One experience was great, the other was a bit disorganized.

The staff at the local Ford store were brilliant. No pushy sales tactics, just helpful info. They even helped me sync my phone and set up the FordPass app before I left the lot. Really patient team.

A massive global company. The service is very "by the book," which is good for consistency but lacks a personal touch.

I had a warranty issue with my heater and it took three visits to get it fixed. Each time they said it was 'fine,' only for it to stop working again that night. Finally got a manager involved to actually get it replaced.